We are committed to fast and reliable shipping for all of our products. Once you have placed your order, we will send you a confirmation email with all the details of your purchase, including the tracking number to monitor the shipment.

Most products ship within 1-2 business days of placing your order.

If you are not satisfied with your purchase, you can return the product within 30 days from the delivery date for a refund or an exchange for another product.

The product must be in perfect condition and in the original packaging.

To make a return request, please contact us by email or via our contact form. We will provide you with detailed instructions for a correct return.

If you have any questions or concerns regarding our shipping and return policies , please do not hesitate to contact us.

We are proud to offer our customers high quality products that are designed to last.

All of our electrical devices, including the cold smoker, are covered by a 1 year warranty from the date of purchase.

Our warranty does not cover damage caused by improper use of the product or incorrect maintenance.

To request warranty service, please contact us by email or via our contact form. We will provide you with all the necessary instructions to proceed with the repair or replacement of the product.

We are convinced of the quality of our products and are ready to support you in case of any problems. Thank you for choosing Giamaio.