Refund Policy

We have a 30 day returns policy which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, you can contact us at info@giamaio.com

If your return is accepted, we will send you a return shipment label, as well as instructions on how and where to send the parcel. Items returned without first requesting a return will not be accepted.

You can always contact us for any return questions at info@giamaio.com

Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged or you receive the wrong item, so that we can evaluate the problem and resolve it.

Exceptions/non-returnable items
Some types of items cannot be returned, such as perishable goods (such as food, flowers or plants), customized products (such as special order or customized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

You change
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-day cooling-off period in the European Union
Notwithstanding the above, if the goods are being shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.

Refunds
We will inform you as soon as we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post your refund as well.
If more than 15 working days have passed since we approved your return, please contact us at info@giamaio.com